FAQs

1. Where are the products shipped from?
All our products are shipped from Spain, ensuring fast and efficient delivery times within Europe and internationally.

2. Can I return a product if I’m not satisfied?
Yes, you can return any product as long as it is in its original, unused condition. Please refer to our return policy for more details.

3. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on the courier's website.

4. How long will it take to receive my order?
Delivery times vary depending on your location, but typically, orders within Spain take between 2 to 5 business days. International orders may take longer, depending on the destination.

5. What are the shipping costs?
We offer free shipping on orders above a certain amount. For smaller orders, shipping costs are calculated based on the destination and will be shown at checkout.

6. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods for your convenience.

7. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request.

8. Do you ship internationally?
Yes, we ship to most countries. Shipping costs and delivery times may vary depending on the destination.

9. How do I contact customer service?
You can reach our customer service team via email at support@fitclub.com or through the contact form on our website.

10. What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect product, please contact us immediately. We’ll resolve the issue as quickly as possible, either by providing a refund or a replacement.